Customer Success Specialist, Tier 1 (Remote)
Centurion CARES Inc.
Centurion CARES Inc.
Oldsmar, FL Oldsmar, FL Full-time Full-time $46,000 - $63,000 a year $46,000 - $63,000 a year 2 days ago 2 days ago 2 days ago Hiring Multiple Candidates.
Centurion CARES Inc.
is looking for a detail-oriented and self-motivated technical Customer Support Specialist to join our team.
In this role, the Customer Success Specialist will be responsible for assisting our customers with their technical support issues.
The Customer Success Specialist will have a strong understanding of the customer service process, a strong call center background, and the ability to interact with customers in a patient and professional manner.
The ideal candidate will be a quick learner with a software background.
The candidate will have a working knowledge of SQL.
Job
Responsibilities:
Answer customer questions about system procedures via phone and email, responding appropriately within appropriate time parameters.
Questions can be related to backup, shutdown, reboot procedures, reports, PIN and account administration, locked keyboards and/or screens, faxing, call transfers, and phone switch problems.
Analyze and resolve complex technical issues accurately and within designated time parameters.
Perform software installations for new customers.
Work with customers to perform software upgrades, including post-installation testing.
Perform internal and external database maintenance.
Utilize TeamSupport software to accurately document all customer interactions and outcomes.
Install professional speech components, including menus, phrases, and announcements.
Work with other team members to foster communication and knowledge sharing.
Other duties, as necessary.
Job Requirements:
IT Help Desk/Customer support service:
2
years 2-year certificate in CIS or MIS (4-year degree a plus) Administrative experience with Team Support ticket management platform or related application Proficiency in Windows and standard office applications Technical knowledge, including working knowledge of SQL Technical knowledge or experience of Windows Server 2016/2019 Ability to learn new software, products, and/or services Critical thinking skills Organizational skills Patience Clear communication skills Writing skills Educational Requirements:
Associate degree
Benefits:
401(k) Health insurance Dental insurance Vision insurance Flexible Spending Account Health Reimbursement Arrangement Life insurance Long-Term Disability Paid time off Employee assistance program Job Type:
Full-time Pay:
$46,000.
00 - $63,000.
00 per year Schedule:
8 hour shift Monday to Friday Education:
Associate (Preferred)
Experience:
SQL:
3 years (Preferred) Customer service:
2 years (Required) Work Location:
Hybrid remote in Oldsmar, FL 34677.
Estimated Salary: $20 to $28 per hour based on qualifications.
Centurion CARES Inc.
Oldsmar, FL Oldsmar, FL Full-time Full-time $46,000 - $63,000 a year $46,000 - $63,000 a year 2 days ago 2 days ago 2 days ago Hiring Multiple Candidates.
Centurion CARES Inc.
is looking for a detail-oriented and self-motivated technical Customer Support Specialist to join our team.
In this role, the Customer Success Specialist will be responsible for assisting our customers with their technical support issues.
The Customer Success Specialist will have a strong understanding of the customer service process, a strong call center background, and the ability to interact with customers in a patient and professional manner.
The ideal candidate will be a quick learner with a software background.
The candidate will have a working knowledge of SQL.
Job
Responsibilities:
Answer customer questions about system procedures via phone and email, responding appropriately within appropriate time parameters.
Questions can be related to backup, shutdown, reboot procedures, reports, PIN and account administration, locked keyboards and/or screens, faxing, call transfers, and phone switch problems.
Analyze and resolve complex technical issues accurately and within designated time parameters.
Perform software installations for new customers.
Work with customers to perform software upgrades, including post-installation testing.
Perform internal and external database maintenance.
Utilize TeamSupport software to accurately document all customer interactions and outcomes.
Install professional speech components, including menus, phrases, and announcements.
Work with other team members to foster communication and knowledge sharing.
Other duties, as necessary.
Job Requirements:
IT Help Desk/Customer support service:
2
years 2-year certificate in CIS or MIS (4-year degree a plus) Administrative experience with Team Support ticket management platform or related application Proficiency in Windows and standard office applications Technical knowledge, including working knowledge of SQL Technical knowledge or experience of Windows Server 2016/2019 Ability to learn new software, products, and/or services Critical thinking skills Organizational skills Patience Clear communication skills Writing skills Educational Requirements:
Associate degree
Benefits:
401(k) Health insurance Dental insurance Vision insurance Flexible Spending Account Health Reimbursement Arrangement Life insurance Long-Term Disability Paid time off Employee assistance program Job Type:
Full-time Pay:
$46,000.
00 - $63,000.
00 per year Schedule:
8 hour shift Monday to Friday Education:
Associate (Preferred)
Experience:
SQL:
3 years (Preferred) Customer service:
2 years (Required) Work Location:
Hybrid remote in Oldsmar, FL 34677.
Estimated Salary: $20 to $28 per hour based on qualifications.
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